Receive Praxis Support Message

Pre-conditions

• In admin:
  • must have a scenario open that contains at least one POD (Add POD)
  • POD must have sent a Praxis Support message
  • The Alerts dialog is closed and there are no unread alerts
  • The POD's Support tab is NOT open
• In POD, must be logged in to the scenario (POD Login)

Steps

1. In the POD, send a Praxis support message.
   • In Admin, on the Alerts button, a red circle is displayed with the number 1 in it
2. In Admin, click Alerts
   • the list shows a link with the POD name and the type of message (e.g., "POD 1 support")
3. Click the link
4. The POD's Support tab is displayed and scrolls automatically to the new message

Post-conditions

• The red circle and the number 1 are removed from the Alerts button

Exceptions

• None