Send Praxis Support Message

Pre-conditions

• Must have a scenario open that contains at least one POD (Add POD)
• In a different browser, logged in to a POD in the scenario

Steps

1. Click the POD's Support tab
2. In the box at the bottom of the tab, enter a message
3. Click Send or press ENTER

Post-conditions

• In admin:
  • the chat message text is shown in the box at the top of the Messages tab
  • The admin icon is shown to the left of the message
  • The time the message was sent is displayed after the message text
• In the POD:
  • the Praxis Support button shows a red circle with the number 1
  • clicking the Praxis Support button shows all the POD's support messages in chronological order and scrolls automatically to the new message

Exceptions

• none